Privacy Policy

Introduction

LiveMigrate ("Service") is operated by Rohi Labs, Inc. ("we", "us", "our"). We provide an AI-assisted software platform that helps users prepare and submit travel authorization applications at their direction.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using the Service, you agree to this Privacy Policy.

Scope and Key Definitions

"Service"

LiveMigrate platform, including website, apps, APIs, and AI tools.

"User" / "You"

Any individual using the Service.

"Application"

Any travel authorization or related form prepared or submitted through the Service.

"Government Authority"

Any official immigration or border authority receiving Applications.

"Personal Data"

Any information that identifies or can reasonably identify an individual.

Our Role

Rohi Labs, Inc. acts as an independent data controller for personal data collected through the Service.

When transmitting Application data to Government Authorities, we act as an intermediary service provider processing data strictly at your direction.

We do not determine eligibility, approve Applications, or make decisions on immigration outcomes.

Information We Collect

Information You Provide

We collect information you submit, including:

Identity Data

• Full name, nationality, date/place of birth
• Passport details and scans
• Facial images for identity verification
• Contact details (email, phone, address)

Travel Data

• Destination country and travel dates
• Purpose of travel
• Travel history and itinerary details

Background Data

• Employment details
• Government-required declarations (e.g., criminal history, health disclosures where applicable)

Payment Data

Payments are processed by third-party providers. We do not store full card details.

Automatically Collected Data

• IP address and device identifiers
• Browser and device information
• Usage activity (pages viewed, interactions)
• Cookies and analytics data
• Approximate location derived from IP

AI-Processed Data

We may process your information using AI systems to:

• assist with form completion
• extract and structure document data
• improve accuracy and support workflows

We do not use your personal data to train generalized AI models without your consent.

How We Use Your Information

We use your data to:

• Prepare and submit Applications at your direction
• Communicate application status updates
• Provide customer support
• Process payments and prevent fraud
• Improve platform functionality and reliability
• Comply with legal obligations

We do not provide immigration advice or determine eligibility for any Application.

Legal Basis for Processing (GDPR/UK Users)

We process personal data under the following legal bases:

• Performance of a contract
• Legal obligations
• Legitimate interests in operating and improving the Service
• Consent, where explicitly required

How We Share Information

Government Authorities

We transmit Application data to relevant authorities (e.g., IRCC, UK Home Office systems, or equivalent agencies).

Once submitted, data is governed by the privacy policies of those authorities.

Service Providers

We share data with:

• Cloud hosting providers
• Payment processors
• Analytics providers
• AI infrastructure providers

All providers are contractually required to protect your data.

Legal and Safety Disclosures

We may disclose data if required by:

• law or legal process
• fraud prevention or security needs
• protection of rights or users

Business Transfers

If Rohi Labs, Inc. undergoes a merger, acquisition, or asset sale, data may be transferred as part of that transaction.

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

Data Retention

We retain personal data only as long as necessary to:

• provide the Service
• complete Applications
• comply with legal obligations
• resolve disputes

Sensitive Data Retention

• Passport and identity documents: retained only for application processing and up to 90 days post-submission unless legally required longer
• Biometric data (e.g., facial images): retained for a limited period necessary for verification and fraud prevention

Data Security

We implement industry-standard safeguards including:

• TLS encryption in transit
• Encryption at rest for sensitive data
• Access controls and authentication systems
• Monitoring and intrusion detection
• Regular security reviews

No system is 100% secure, and you acknowledge this risk when using the Service.

Data Breach Notification

In the event of a security breach affecting your personal data, we will notify affected users and relevant regulators as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion
• restrict processing
• data portability
• withdraw consent

Requests can be submitted to: [email protected]

International Users

We operate globally and may transfer your data across jurisdictions, including to the United States and other countries where our service providers operate.

Regional Privacy Rights

Canada (PIPEDA)

We comply with applicable Canadian privacy laws and collect only necessary data.

EEA/UK (GDPR)

You may lodge complaints with your local supervisory authority.

California (CCPA/CPRA)

You have rights to access, delete, and correct personal data. We do not sell personal information.

Children's Privacy

The Service is not intended for individuals under 18.

We do not knowingly collect data from minors. If Applications include minors, a parent or legal guardian must provide consent.

Cookies and Tracking Technologies

We use cookies to:

• maintain session functionality
• analyze platform usage
• improve performance

Non-essential cookies may be disabled via browser settings or future in-app controls.

Third-Party Links

Our Service may contain links to third-party websites, including government portals. We are not responsible for their privacy practices.

No Automated Decision-Making

We do not make automated decisions that determine eligibility, approval, or rejection of Applications.

All government decisions are made independently by Government Authorities.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or platform notice.

Continued use of the Service constitutes acceptance of updates.

Contact Us

Rohi Labs, Inc.

Email: [email protected]

Website: https://livemigrate.ai