Terms of Service

Agreement

Welcome to LiveMigrate, a service operated by Rohi Labs, Inc. ("LiveMigrate", "Rohi Labs", "we", "our", or "us"). This document explains the terms under which you may use our online and mobile services, including the LiveMigrate website, mobile applications, software, APIs, and AI-powered tools, content we publish on our websites and other online resources (collectively, "Content"), and any products or services you obtain through our platforms, including travel authorization assistance (all of which we collectively refer to as the "Service").

By accessing or using the Service, or by clicking a button or checking a box marked "Accept" (or something similar), you signify that you have read, understand, and agree to be bound by these Terms of Service (this "Agreement") and to the collection, use, and disclosure of your information as set forth in our Privacy Policy. This Agreement applies to all visitors, users, and others who access or use the Service, whether or not you create an account ("Users"). If you do not agree to this Agreement, you may not access or use the Service. If you register for an account or otherwise use the Service, you confirm your agreement to this binding contract.

Important notice regarding arbitration: When you agree to these Terms, you agree to resolve most disputes between you and LiveMigrate through binding, individual arbitration rather than in court, to the extent such terms apply under applicable law. Please review any dispute-resolution provisions that apply to your use of the Service, including class action and jury trial waivers where permitted.

Definitions

For purposes of this Agreement:

"LiveMigrate", "we", "us", or "our"

means Rohi Labs, Inc., a Delaware corporation.

"Service"

means the LiveMigrate website, mobile applications, software, APIs, AI-powered tools, Content, and related services provided by Rohi Labs, Inc.

"User", "you", or "your"

means any individual or entity accessing or using the Service. If you use the Service on behalf of a minor, "you" and "your" include the parent or legal guardian who provides consent or uses the Service on the minor's behalf, and the minor for whom consent is provided.

"Basic User Information"

means account registration and profile information you provide to use the Service.

"Application"

means any travel authorization, electronic travel authorization (eTA), visa-related form, or similar submission prepared or submitted through the Service.

"Government Authority"

means any governmental department, ministry, border agency, immigration authority, or other public authority responsible for reviewing, approving, rejecting, or processing Applications.

"Government Fee"

means any fee charged directly by a Government Authority.

"Service Fee"

means any fee charged by LiveMigrate for use of the Service.

"User Content"

means content you submit to or through the Service, including reviews, comments, survey responses, and other materials you publish publicly or privately through the Service or our official channels.

Eligibility and User Accounts

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use the Service without parental supervision. The Service is not intended for individuals under eighteen (18) to use without parent or guardian supervision and approval. Please contact us if you believe a minor has used the Service without appropriate consent.

You may browse publicly available Content without an account, but you must register and provide accurate Basic User Information to place an order, submit an Application, or use other account-based features. You are responsible for maintaining the accuracy, completeness, and confidentiality of your Basic User Information and for all activity under your account, including activity by others to whom you provide access. Use a distinct password, log out when you are not actively using the Service, and notify us promptly if you suspect unauthorized access.

LiveMigrate is not liable for loss or damage arising from your failure to provide accurate information or to keep your account credentials secure.

Nature of the Service

LiveMigrate is a technology platform operated by Rohi Labs, Inc. We assist users with preparing, reviewing, organizing, and submitting travel authorization Applications through software and automation tools. When you purchase services through the Service, you establish a direct customer relationship with LiveMigrate for those services.

LiveMigrate is not:

• a travel agency;
• an immigration consultancy;
• a law firm;
• a government agency;
• a government contractor; or
• a representative of any government authority.

Government Authorities independently review and decide all Applications. LiveMigrate cannot influence, expedite, guarantee, predict, or control any government decision.

AI Assistance Disclaimer

LiveMigrate may use artificial intelligence technologies to assist with application preparation, document review, data extraction, customer support, workflow automation, and related administrative tasks.

AI-generated outputs are provided solely as administrative assistance and may contain inaccuracies, omissions, or outdated information. You remain solely responsible for reviewing all information before submission to any Government Authority.

Use of AI-assisted features does not create any legal, immigration, consulting, fiduciary, or professional relationship between you and LiveMigrate.

No Legal or Immigration Advice

Information and Content provided through the Service are for informational and administrative purposes only and are not a substitute for advice from a licensed attorney or qualified immigration professional.

Nothing provided through the Service constitutes:

• legal advice;
• immigration advice;
• tax advice;
• professional consulting services; or
• representation before any Government Authority.

No Government Affiliation

LiveMigrate is privately owned and operated by Rohi Labs, Inc. and is not affiliated with, endorsed by, sponsored by, or operated by any government authority.

Government logos, names, references, or links appearing on the Service are used solely for informational purposes.

User Responsibilities

You represent and warrant that:

• all information you provide is truthful and accurate;
• all documents submitted are authentic and lawfully obtained;
• you possess authority to submit Applications on behalf of any traveler included in an Application;
• you will review all information before submission; and
• you will promptly notify LiveMigrate of any inaccuracies.

You are solely responsible for the accuracy of information provided to Government Authorities.

Government Decisions and Processing Times

Government Authorities retain sole discretion regarding approval, rejection, cancellation, revocation, or modification of any Application.

LiveMigrate cannot guarantee:

• approval of any Application;
• processing times;
• entry into any country; or
• favorable immigration outcomes.

Any processing times displayed by LiveMigrate are estimates only and may change without notice.

Your Rights in Using the Service

Subject to this Agreement, we grant you a limited, non-exclusive, personal, non-transferable license to access and use the Service until your account is closed by you or by us. We also grant you a limited license to use our mobile applications solely to access the Service, subject to any applicable platform license terms and this Agreement. You do not obtain any other right or interest in LiveMigrate or the Service.

You retain your rights in personal information and other data you submit, subject to the licenses and rights you grant to LiveMigrate in this Agreement and our Privacy Policy so we can operate the Service.

User Content

User Content is your sole responsibility. If you publish User Content, you represent that it is accurate, complete, up to date, and compliant with applicable law. User Content must not:

• infringe intellectual property, privacy, publicity, or other rights;
• be defamatory or threatening;
• impersonate any person or entity;
• contain unauthorized advertising; or
• transmit viruses or other harmful code.

We make no representations or warranties regarding User Content you access through the Service or our official channels.

By submitting User Content, you grant LiveMigrate a worldwide, royalty-free, sublicensable license to use, reproduce, distribute, display, and adapt that User Content as needed to operate, promote, and improve the Service, subject to applicable law and our Privacy Policy. You represent that you have the rights to grant this license.

LiveMigrate's Rights in the Service

Data processing

To operate the Service, you grant LiveMigrate a royalty-free, worldwide license to process, display, reproduce, and adapt data you submit as needed to provide the Service, including sharing it with Service Providers, Government Authorities, and other parties when necessary to perform requested services or comply with legal obligations, as further described in our Privacy Policy.

Feedback

If you submit ideas, suggestions, or other feedback about the Service (other than personal information or Application data), you agree that LiveMigrate may use it without restriction or compensation to you, and that it is not confidential.

Changes, monitoring, and third parties

We may modify, suspend, or discontinue any part of the Service, impose reasonable use limits, or require software updates, including for security. We may engage Service Providers to help operate the Service, including payment processors and infrastructure providers, as described in our Privacy Policy. We may include third-party software in the Service, which is governed by the applicable third-party terms. We may monitor use of the Service and remove materials that violate this Agreement or applicable law.

LiveMigrate is not liable to you or any third party for modifications, suspensions, or discontinuation of any part of the Service, except as required by applicable law.

Intellectual Property

All software, Content, trademarks, branding, workflows, AI systems, designs, databases, and other intellectual property associated with LiveMigrate are owned by Rohi Labs, Inc. or its licensors and are protected by applicable intellectual property laws. No ownership rights are transferred through your use of the Service.

You may not modify, reverse engineer, decompile, or extract source code from LiveMigrate software except where expressly permitted by law or open-source license terms. LiveMigrate names, logos, and related marks may not be used without our prior written permission.

Fees and Payments

Fees displayed on the Service may include:

• LiveMigrate Service Fees;
• Government Fees;
• applicable taxes; and
• optional premium services.

Government Fees are charged by Government Authorities and are generally non-refundable unless refunded by the relevant authority. We may change pricing for future purchases as described in this Agreement.

Refund Policy

This Refund Policy governs all purchases made through LiveMigrate, operated by Rohi Labs Inc. By completing a purchase on our platform, you acknowledge and agree to this Refund Policy. Please read it carefully before making payment.

Service Commencement

Work on your application begins immediately upon confirmation of payment. LiveMigrate systems begin processing your information as soon as payment is confirmed.

By completing checkout, you acknowledge that:

• service delivery begins immediately, and
• you agree to the refund eligibility terms outlined in this policy

Refund Eligibility by Application Status

Stage 1: Preprocessing (Full Refund)

A full refund of the LiveMigrate service fee is available if:

• No internal review or processing has commenced on your application
• You have made a duplicate payment for the same application
• A verified technical or billing error occurred during payment

Refund requests must be submitted within 24 hours of payment to qualify under this stage.

Stage 2: In Progress (Partial Refund Only)

If your application is under internal review but has not yet been submitted to the government authority:

• Government fee: 100% refundable (if not yet paid to government)
• LiveMigrate service fee: 25% refundable

This stage applies when your application status is:

• "In Progress"
• "Action Required" (before submission)

Partial refunds at this stage reflect work already performed, including document review, validation, and application preparation.

Stage 3: Submitted to Government (No Cash Refund)

Once your application has been submitted to the relevant government authority:

• Government fees: non-refundable
• LiveMigrate service fee: non-refundable in cash

However, if your application is refused or rejected for reasons not attributable to a LiveMigrate error, you will receive a:

• 25% reapplication credit of the LiveMigrate service fee

This credit replaces cash refunds and may be used toward a future eligible LiveMigrate application.

Stage 4: Application Complete (No Refund)

No refund or credit is available once a final decision has been issued or travel authorization has been granted.

At this stage, the service is considered fully delivered.

LiveMigrate Error (Full Refund Override)

If an application is rejected or materially affected due to a LiveMigrate error, you are eligible for a 100% refund of the LiveMigrate service fee, regardless of application stage.

This overrides all other refund rules, including Stage 3 and Stage 4.

A "LiveMigrate error" includes:

• incorrect information introduced by LiveMigrate systems
• administrative or processing mistakes
• technical failures affecting submission accuracy or completeness
• missed submission deadlines caused directly by LiveMigrate systems

Excludes:

• incorrect or incomplete user-provided information
• government decisions or discretionary refusals
• external delays or third-party system outages

Government Rejection

LiveMigrate facilitates submission of applications but does not control government decisions.

In the event of rejection:

• Government fees remain non-refundable
• No cash refund is issued for LiveMigrate service fees
• Eligible users may receive a 25% reapplication credit

Approval rates and outcomes are historical estimates only and do not guarantee future results.

Reapplication Credit Terms

Where issued, reapplication credits:

• Equal 25% of the LiveMigrate service fee
• Are valid for 12 months from issuance
• Are non-transferable and have no cash value
• May only be used toward future LiveMigrate services
• Cannot be combined with other promotions unless explicitly stated

Duplicate Payments and Technical Errors

If you were charged more than once for the same application, or if a verified billing error occurred:

• You are entitled to a 100% refund of the duplicate or erroneous charge
• Please contact support with your order reference number

Multiple Travelers

Where an application includes multiple travelers, refund eligibility is assessed individually per traveler based on the status of each application at the time of request.

Chargeback Policy

We encourage you to contact LiveMigrate support before initiating any chargeback or payment dispute.

Unresolved disputes may result in:

• temporary account suspension during investigation
• delays in processing future applications

We aim to resolve all legitimate concerns quickly and fairly.

Refund Processing Timeframes

• Refund and credit requests are reviewed within 24 to 48 business hours
• Approved refunds are processed within 3 to 7 business days
• Bank processing may take up to 14 business days depending on your financial institution

How to Request a Refund

To request a refund or credit, contact support with:

• Email used for the application
• Order reference number
• Reason for request

Consumer Rights

Nothing in this Refund Policy limits your statutory rights under applicable consumer protection laws, including:

• British Columbia Business Practices and Consumer Protection Act (Canada)
• UK Consumer Rights Act 2015
• Other applicable mandatory consumer protection legislation

Privacy, Security, and Data Processing

Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, disclose, and protect personal information. You consent to those practices by using the Service.

You are responsible for securing the devices and networks you use to access the Service and for logging out when you are not actively using your account. LiveMigrate implements reasonable security measures, but cannot guarantee that unauthorized access will never occur. You acknowledge that transmitting data over the internet involves inherent risk.

If you request Application processing, you consent to our use of electronic and phone communications, including email and in-product messaging, to provide the Service and share information with you and other parties as described in our Privacy Policy.

You authorize LiveMigrate to collect, process, store, and transmit information necessary to provide the Service and facilitate submission of Applications, including sharing information with Government Authorities and service providers when necessary.

Electronic Communications

You consent to receive notices, disclosures, agreements, receipts, and other communications electronically.

Electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

Suspension and Termination

LiveMigrate may suspend or terminate access to the Service if:

• fraudulent activity is suspected;
• legal compliance requires suspension;
• misuse of the Service or violation of this Agreement occurs;
• security risks are identified; or
• materials you submit violate this Agreement or applicable law.

Limitation of Liability

To the fullest extent permitted by law, Rohi Labs, Inc. shall not be liable for:

• government decisions;
• denied entry;
• travel interruptions;
• missed flights;
• hotel expenses;
• lost profits;
• business interruptions; or
• indirect, incidental, special, punitive, or consequential damages.

In all cases, LiveMigrate's total liability shall not exceed the total Service Fees paid by you for the specific transaction giving rise to the claim.

Nothing in this Agreement limits liability that cannot legally be limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Rohi Labs, Inc., its officers, directors, employees, affiliates, and contractors from claims, losses, liabilities, damages, and expenses arising from:

• inaccurate information or User Content supplied by you;
• fraudulent conduct;
• misuse of the Service;
• violations of applicable laws; or
• breach of this Agreement.

Force Majeure

LiveMigrate shall not be liable for delays, interruptions, failures, or inability to perform resulting from causes beyond its reasonable control, including:

• government actions;
• regulatory changes;
• internet outages;
• cyberattacks;
• labor disputes;
• natural disasters;
• acts of war;
• public health emergencies; or
• failures of third-party systems.

Contact Information

Rohi Labs, Inc.

Email: [email protected]

Support inquiries may be submitted through our website, mobile application, or by email.